FAQ

WHERE ARE YOU LOCATED?
Party Bonbons is headquartered in Framingham, Massachusetts, USA.

CAN I BUY YOUR PRODUCTS AT A RETAIL STORE OR PHYSICAL LOCATION?
We typically sell our products via our online store at www.partybonbons.com. However, for local Massachusetts and Rhode Island residents, we do have an option where you can physically pick up your products. Please email us at info@partybonbons.com or contact us at 1-508-617-6350 to schedule a pick-up time.

CAN I GET SAMPLES OF YOUR PRODUCTS?
Yes, we can provide a limited number of samples on most of our items, if they are in stock. Please email your request to us at info@partybonbons.com. Shipping fees will apply.

WHERE DO YOU SELL AND SHIP TO?
We sell and ship to all states within the United States and worldwide. International shipment regulations, taxes and shipping rates will be based on the destination Country.

HOW ARE PRODUCTS SHIPPED?
Currently, we ship via the United States Postal Service (USPS) with the Priority Mail service or via FEDEX.

DO I HAVE TO PAY FOR SHIPPING?
Yes, at this time a shipping fee is applied to your order, unless you have a discount or promotional code that can be applied upon checkout.

CAN I HAVE MY ORDER EXPEDITED OR SHIPPED “EXPRESS”?
Yes, upon Order checkout you have the option to select the shipping method and carrier that best fits your delivery needs. We typically use USPS and FEDEX as the shipping carriers. At the checkout cart, click the Calculate Shipping button to see your shipping options and prices.

WHAT ARE THE PAYMENT OPTIONS?
We accept PayPal, Visa Checkout, Apple Pay and PayPal Express Checkout.

WHY DO I HAVE TO PAY SALES TAX ON MY ORDER?
Party Bonbons maintains a physical presence in the state of Massachusetts where sales taxes are charged on most types of purchases. By law, we are required to charge a sales tax on all orders sold to customers in Massachusetts.

HOW DO I KNOW IF MY ORDER WAS RECEIVED?
You will receive a confirmation email and receipt once you have placed your order online.

HOW DO I KNOW IF MY ORDER HAS SHIPPED?
Once your order ships, you will receive an email confirming the shipment. The email will contain your tracking number information for your order.

HOW DO I OBTAIN MY ORDER TRACKING INFORMATION?
Once your order ships, you will receive a shipping confirmation email with the tracking number for your order. Please allow for 1-3 business days for your order to be processed and shipped from our location.

WHAT IS THE ORDER PROCESSING TIME?
Order processing time, is the time upon when we receive your order to the time it takes to prepare and package it for shipment. Typically, our orders are processed within 2 to 7 business days from the order date. Since our products are delicate, handcrafted items, our order processing time can vary depending on the quantities and models ordered. 

NOTE: If you have a big event that requires large quantities or custom colors, we recommend you contact us at info@partybonbons.com or 1-508-617-6350, to place a reservation or pre-order at least 30-45 days before your event, to guarantee on-time delivery.

Notifications and tracking information will be sent via email once your order has shipped.

We are not responsible for shipping errors or delays due to incorrect information provided by the customer. 

CAN I MAKE A PRODUCT RESERVATION OR PRE-ORDER?                                                                                                            We do accept product reservations or  pre-orders. If you have a big event that requires large quantities or custom colors, you can contact us at info@partybonbons.com or 1-508-617-6350, to place a reservation.  We strongly recommend that you reserve products at least 30-45 days before your event to guarantee inventory and on-time delivery. A 50% deposit is required and is non-refundable. 

WHAT IS THE SHIPPING TIME?                                                                                                                                                      Shipping time is the time from when the package is shipped to when it arrives at your door. The number of delivery days is based on the number of business days following the day of shipment, not including Saturday, Sunday, or holidays.

HOW LONG DOES IT TAKE TO GET MY ORDER ONCE IT IS PROCESSED?
Orders shipped within in the United States, 48 contiguous states, can take up to 3 to 7 business days (not including Saturday, Sunday, or holidays) to be delivered to your door. All other locations and international orders will take longer, approximately, 15 to 20 Business days to arrive.

HOW DO I CHANGE OR CANCEL MY ORDER?
Any order changes or cancellations must be requested as soon as possible, by contacting us immediately.  Although we will do our best to accommodate changes and cancellations, we cannot guarantee that they can be made if order has already been released for shipment.

If your order has already been shipped and you still wish to cancel it, we must process it as a return. Customer is responsible for paying return postage fees. Products returned must be unused, undamaged, and returned in the original box to receive a full refund.
Please allow 7-10 days for refunded money to appear on your account.

Please submit your cancellation request by clicking here: https://partybonbons.com/returns-exchanges/

WHAT DO I DO IF I RECEIVED DAMAGED, DEFECTIVE OR MISSING PRODUCTS?
All claims for damaged, defective or missing product(s) must be emailed to us within 7 days of receiving your order. We are not responsible for packages delivered to incorrectly provided addresses, missing packages and damaged products resulting from errors made by the shipping carrier.

Please submit your request by clicking here: https://partybonbons.com/returns-exchanges/

WHAT'S YOUR RETURN AND EXCHANGE POLICY?
We want to ensure our customers are happy with their orders and that our products offer a special, handcrafted experience for your occasion.
We guarantee 100% satisfaction with our products. For any reason you are not satisfied with your purchase, please contact us within 7 days from receiving your order and we will send you instructions on how to return or exchange your product. Buyer is responsible for scheduling and paying for return shipping. Return products must be unused, undamaged, and returned in the original box (if possible) to receive a full credit. Once we receive and inspect the product we will contact you back regarding your refund. Please allow 7-10 days for refunded money to appear on your account.

For more information about our Return and Exchange policy, you can click here: https://partybonbons.com/returns-exchanges/

WHY DO MY PAPER WRAPPERS LOOK A DIFFERENT COLOR THAN ON THE WEBSITE?
Computer monitors, cell phone or tablet device screens can vary in colors, brightness and settings which affect the color of the pictures you are viewing online. Therefore, the products you receive may vary slightly in color. In addition, due to the nature of our products being handcrafted with paper and made to order there could be slight variations in the product colors you receive.

We recommend that your order samples before placing your order if the color variation could be an issue. We guarantee 100% satisfaction with our products. Please send us a message in form below if you have any questions, concerns or for any reason that you are not satisfied with your order.

We want to ensure our customers are happy with our products and that they provide a memorable, handcrafted experience for your special occasion.

Thank you for visiting our store.