RETURN & EXCHANGE POLICY

We want to ensure our customers are happy with their orders and that our products offer a special, handcrafted experience for every occasion. We guarantee 100% satisfaction with our products. 

DISCLAIMER

Our products are artisanal, handmade products. Computer monitors, cellphone or tablet device screens can vary in colors, brightness and settings which affect the color of the pictures you are viewing online. Therefore, the products you receive may vary slightly in color. In addition, due to the nature of our products being handcrafted with paper and made to order there could be slight variations in the product colors you receive.

We are not responsible for packages delivered to incorrectly provided addresses, missing packages and damaged products resulting from errors made by the shipping carrier. 

PRODUCT RESERVATIONS/ PRE-ORDERS

We do accept product reservations or  pre-orders. If you have a big event that requires large quantities or custom colors, you can contact us at [email protected] or 1-508-617-6350, to place a reservation.  We strongly recommend that you reserve products at least 30-45 days before your event to guarantee inventory and on-time delivery. A 50% deposit is required and is non-refundable. 

REQUEST FOR RETURN OR EXCHANGE

If for any reason you are not satisfied with your purchase, please contact us and submit your request in the form below, within 7 days from receiving your order and we will send you instructions on how to return or exchange your product.  

In your comments, please include the Reason for the Return or Exchange.

Buyer is responsible for scheduling and paying for return shipping. Return products must be unused, undamaged, and returned in the original box (if possible) to receive a full credit. Once we receive and inspect the product we will contact you back regarding your refund.

Please allow 7-10 days for refunded money to appear on your account.

SUBMIT A CLAIM FOR DAMAGED, DEFECTIVE OR MISSING PRODUCTS

If for any reason your order arrives and there are damaged, defective or missing products you may submit a claim to Party Bonbons. All claims for damaged, defective or missing product(s) must be submitted within 7 days of receiving your order. Please request via the form below and include in your comments the reason for your Return or Exchange.

Thank you for visiting our store and we appreciate your business!